Rental Agreement
These transaction terms apply when a renter submits a rental request. They describe current product behavior and are subject to counsel review before launch.
Parties and marketplace
The owner supplies the item, the renter rents it, RentalPlace operates the marketplace, and Stripe processes payments. RentalPlace does not physically possess the item and does not guarantee item condition or suitability.
Pickup, handoff, and return
New listings use local pickup and handoff only. Owners and renters are responsible for agreeing on practical pickup and return details through RentalPlace. Renters should inspect the item at handoff and return it by the agreed time.
Payment and deposit
After owner approval, Stripe collects the rental charge and refundable security deposit. The deposit is a captured payment component, not escrow or an authorization hold. RentalPlace records the transaction and processes applicable refunds through Stripe according to the rental lifecycle.
Damage and deposit resolution
An owner has 24 hours after return to submit a damage claim with photos and a written description. The renter can review the evidence and has 48 hours to respond or dispute. A renter's silence does not automatically award the claim. RentalPlace may approve a deduction from $0 through the deposit amount; amounts above the deposit may be documented for review but are not automatically charged.
Cancellations and no-shows
A renter cancellation more than 24 hours before pickup receives a full refund of rental base, deposit, and any legacy delivery amount. Within 24 hours, the renter receives 50% of rental base plus full deposit and legacy delivery refund. A paid owner cancellation or confirmed owner no-show receives a full renter refund and may create an owner strike. A confirmed renter no-show receives no rental refund; deposit treatment remains separate.
Late returns
For daily listings, RentalPlace may calculate 50% of the booked daily rental base per late day for review. Owners cannot set their own late-fee percentage. RentalPlace does not automatically charge additional late fees without an authorized payment path.
Reviews, reports, and disputes
Users may report marketplace problems and submit reviews in the available product flows. RentalPlace may review platform evidence, take marketplace action, and administer deposit accounting. It does not act as a court, insurer, or guarantor.