Terms of Service
These terms describe the current RentalPlace marketplace rules. They are not a substitute for legal advice.
Marketplace role
RentalPlace is a peer-to-peer rental marketplace. Owners list items and renters request rentals. RentalPlace is not the owner, manufacturer, inspector, or guarantor of listed items, and does not guarantee identity, safety, condition, availability, or transaction outcomes.
Accounts and eligibility
Users must provide accurate account information and use their own accounts. RentalPlace may review, limit, suspend, or terminate accounts and listings to administer the marketplace, address safety concerns, enforce these rules, or comply with applicable requirements.
Owner and renter responsibilities
Owners must accurately describe available, lawful items and provide reasonable pickup and return information. Renters must use items lawfully, follow applicable instructions, and return them as agreed. Users remain responsible for their own conduct and communications.
Prohibited items and conduct
Illegal, stolen, counterfeit, regulated or high-risk items that are inappropriate for this marketplace, weapons, illegal drugs, hazardous materials, and other prohibited content may not be listed. RentalPlace may remove listings or take account action after a report or review. RentalPlace does not promise automated detection of prohibited items.
Payments, fees, and payouts
Payments are processed through Stripe. RentalPlace charges owners a 12% platform fee on rental base only; renters have no service fee. Security deposits, damage deductions, and any legacy delivery amount are excluded from that fee. Owner proceeds are paid later under the applicable rental lifecycle and settlement conditions, not immediately at checkout.
Security deposits and damage
A security deposit is charged as part of the Stripe payment. It is not escrow and is not an authorization hold. It may be fully refunded, partly refunded, or retained through RentalPlace's evidence-backed damage process. Owners cannot take a deposit themselves. A timely claim requires photos and a written description; renters can review evidence and have 48 hours to respond. Silence sends a claim to RentalPlace review, not an automatic owner award.
Cancellations and no-shows
For a paid renter cancellation more than 24 hours before pickup, RentalPlace refunds the rental base, deposit, and any legacy delivery amount in full. Within 24 hours, RentalPlace refunds 50% of rental base plus the deposit and any legacy delivery amount in full. A paid owner cancellation or confirmed owner no-show results in a full renter refund and an owner strike. Two active strikes require review; three active strikes result in marketplace suspension. A confirmed renter no-show does not receive a rental refund; deposit treatment remains subject to the deposit policy.
Late returns and disputes
For daily listings, RentalPlace may calculate a late fee of 50% of the booked daily rental base per late day for review. Owners do not set the late-fee percentage. RentalPlace does not automatically charge additional late fees or excess damage without an authorized payment path. RentalPlace may review marketplace evidence and administer platform disputes; it is not a court, insurer, arbitrator, or law-enforcement authority.
Verification, content, and review
Verification is an additional account status, not a guarantee of identity, honesty, safety, item quality, or performance. Owners may choose Verified renters only for a listing. Users are responsible for content they submit and must not post unlawful, misleading, infringing, or harmful content.
Important review items
Tax obligations, chargebacks, processor-cost allocation, insurance, liability allocation, governing law, and dispute provisions require qualified professional review before launch. Nothing in these terms promises tax handling, insurance coverage, or legal compliance.